COMPLAINTS REGARDING SERVICE – Customers shall notify West Madison Utility District’s business office immediately if waterworks or wastewater services are unsatisfactory. All complaints shall clearly define the point of delivery of service and the problems being experienced by the customer. Verbal notification of unsatisfactory service should be confirmed, as soon as possible in writing. Customers are also expected to call the District office regarding any issue with their bill.
West Madison Utility District's Operator shall make a full and prompt investigation of all complaints and shall keep records of such complaints, which shall show the name and address of the complainant, the date and character of the complaint, the adjustment or disposal made thereof, and the date of such adjustment or disposal made thereof. If the customer is still not satisfied, the customer should tell the Operator, who will address the Board regarding the issue. If the customer is still not content after Board action, the customer needs to contact the office and asked to be placed on the agenda for the next Board meeting. To be placed on the agenda. the customer must submit a request prior to the meeting date by either filling out a form available in the office, or by calling the office number at 601-879-9718, and providing the following information to the person answering the telephone:
- Name
- Address
- Reason for Wanting to Appear Before the Board
Customers who show up at Board meetings should not expect to address the Board if they have not: 1) first contacted the office regarding their billing or water/sewer issue; 2) spoken with the Operator regarding their issue; and 3) have not contacted the office beforehand to request to be placed on the agenda.
